Cancellation & Return Policy
Canceling or Modifying Before an Order has Shipped
You may cancel or modify your order anytime prior to shipment. However if the order has already been a processed a 5% fee will be charged if you choose to cancel.
Canceling After an Order has been Shipped
If your order has already shipped, but not yet been received and you would like to cancel, then shipping is not refundable and you will be charged a 15% restocking fee.
Returns After an Order has been Received
Returns are only accepted within 30 days of receiving your order. If you receive your product and you choose you do not want it anymore or change your mind about the item there will be a 15% restocking fee. Before shipping back you must contact us at firstname.lastname@example.org or give us a call at 714.328.4408. Any products returned without prior notification will be rejected. Once we are contacted we will issue a return label. The dollar amount to ship the product back will be the responsibility of the consumer and shipping there will be non refundable. The amount to ship back to us will be deducted from the refund. If you choose to return parts and do not pack them properly and they are damaged in return shipping, the customer is liable for the damage. Fedex does not pay claims out on parts that are damaged and have not been improperly packaged.
If you wish to cancel your custom order after the parts have already been ordered from our factory there is a 50% restocking fee. Custom orders cannot be cancelled simply because it is taking longer than expected to produce your custom parts, no exceptions.
Installation and Fitment Issues
If the product has been installed, the product is yours, unless there is a fitment issue. If there is a fitment issue please email us at email@example.com with the issue and accompany it with pictures of the fitment problem. If pictures are not included then the return will be charged a 15% restocking fee. If the product is indeed defected a return label will be issued and a replacement will be sent out. Due to the aftermarket nature and the fact that our products are hand built, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. RW Carbon backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return.
If you have received your product and it is damaged please contact us immediately with pictures of the damaged product and the box it was shipped out in. RW Signatures quality checks each part that leaves our facility. If the product is damaged it is probably due to shipping and a claim will need to be made with the shipping carrier. In this case a new product will be sent out to you in exchange for the damaged one. If at this time you wish to return the product instead of getting a replacement, then there will also be a 15% restocking fee and shipping will not be refundable.
After 30 days we can no longer accept a return.